Refund Policy

Refund Policy -

1. If you have returned your order for a refund then here are some simple terms and conditions that you need to follow -
2. We can accept your return for a refund if you are returning your purchased product in the same condition within 48 hours, You must provide Return information by email with the return courier, and its AWB tracking number.
3. BUT, Return pickup is not available, and The shipping charges will not be refunded, in the case of order cancellation.
4. Yes, We can accept returns for refunds, in the condition of manufacturing defects only. ( if we are not able to repair or not able to fix the problem or manufacturing defects). 
5. SO, If you have received a product that has any manufacturing defects, you should inform us within 24-48 business hours from the date of delivery,  After delivery of returned items, we can provide a replacement or refund as point number 3. 
6. A refund will be provided in the same method as you have paid. we can not refund using other ways.
7. We can refund if you have transferred directly to our account, in this case, we will issue a cheque for the approved amount.

 Delivery of Wrong/Broken/Missing Products -

1. IF, you have received the wrong product, you should inform us within 24 hours from the time of delivery. Return pickup will be provided. You can request for exchange or a full refund in this case. (Required proof of wrong delivery as point number 7)
2. Remember, Do not accept broken/open parcels from the courier boy, you can reject the delivery, and always open your parcel in front of the mobile camera.
3. Because, We always require photos and video proof to investigate with the courier company and packing department.
4. We will not hear any complaint after 24 hours about wrong/incorrect / opened parcel delivery received by you. So you should register a complaint with us within 24 hours by email/Whatsapp only (sales@solid.sale or Whatsapp (9811266899)).